Shipping policy
Thank you for choosing [yyfriends]. We are committed to providing you with a smooth shopping experience and ensuring that your package is delivered safely and on time. Before placing your order, please carefully read the following shipping policy.
1. Order Processing Time
Once full payment has been received, all orders typically require 3–5 business days (excluding weekends and public holidays) for packaging and processing.
During major promotional events or periods of high order volume, order processing times may be slightly extended. If there is a significant delay in shipping your order, we will contact you via email.
Please note: Order processing time is not included in the estimated shipping transit time.
2. Shipping Rates and Delivery Areas
We currently offer shipping services to numerous countries and regions worldwide. Specific shipping rates and estimated delivery times will be automatically calculated and displayed at checkout based on your destination.
Standard Shipping: Estimated delivery time is approximately [Fill in days: 7–15] business days.
Expedited Shipping: Estimated delivery time is approximately [Fill in days: 3–7] business days.
Free Shipping Policy: Enjoy free Standard Shipping on single orders totaling [Fill in amount, e.g., $50] or more.
3. Special Shipping Instructions for Specific Items
Due to restrictions imposed by international air transport safety regulations, certain product categories are subject to special requirements during shipping:
Liquids and Beauty Products: Items containing liquids—such as perfumes (over 100mL), lip glosses, and other cosmetics, as well as automotive cleaning sprays—must be shipped via specific dedicated air routes or land/sea freight channels. Customs clearance and delivery times for these packages may be slightly longer than those for standard clothing shipments.
Overweight or Oversized Items: If your order includes overweight items (such as fitness equipment like kettlebells), we may split your order into multiple separate packages for shipping purposes to ensure logistical safety and compliance with carrier weight limits. You will receive multiple tracking numbers in such cases.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your shipment. Please allow 24–48 hours for the shipping carrier's system to update with the latest tracking information for your package. You may also log in to your account or visit our "Track Order" page at any time to check the status of your package.
5. Customs, Duties, and Taxes
[Your Store Name] is not responsible for any customs or tax fees incurred on shipments to your country or region. All fees incurred during or after shipping—including, but not limited to, customs duties, import taxes, and other VATs—are the sole responsibility of the customer (buyer). We will not issue refunds for packages that are returned or destroyed due to the customer's refusal to pay customs duties.
6. Incorrect Addresses and Undeliverable Packages
Please ensure that you carefully verify your shipping address during checkout. The buyer assumes full responsibility for any packages that are lost, returned, or deemed undeliverable due to an incomplete or incorrect address provided by the customer.
If a package is returned to our warehouse due to an incorrect address, we will contact you to arrange for reshipment. Any additional shipping costs incurred for resending the package must be paid by the buyer.
7. Damaged or Lost Packages
We place great importance on the safety and security of your packages during transit.
Damaged Packages: If you receive a package with visible external damage, or if the items inside were damaged during shipping, please contact our customer service team within 48 hours of receipt. Please provide high-resolution photographs of both the outer packaging and the damaged items.
Lost Packages: If the shipping tracking status indicates that your package has been "Delivered," but you have not received it, please first check your mailbox, front porch, or contact your neighbors/property management. If you are still unable to locate the package after 3 business days, please contact us, and we will assist you in initiating an investigation with the shipping carrier.
8. Contact Us
If you have any questions regarding our shipping policy or your order, please feel free to contact us via the following methods:
Customer Service Email: [8494968@qq.com]
Business Hours: [e.g., Monday – Friday, 9:00 AM – 6:00 PM] Thank you for choosing [Your Store Name]. We are committed to providing you with a smooth shopping experience and ensuring that your packages are delivered safely and on time. Please carefully read the following shipping policy before placing your order.